Return & Exchange Policy
At Shinmaaku, customer satisfaction is important to us. We carefully inspect every product before dispatch to ensure the highest quality standards.
Please read our policy carefully before placing an order.
Exchange Policy
We offer exchanges within 3 working days of receiving your order.
Items are only eligible for exchange if:
- The product received is damaged or defective
- The wrong item was delivered
- The size received is different from the order placed
To request an exchange, customers must contact our support team within 3 working days along with:
- Order number
- Clear pictures/video of the product
- Reason for exchange
Products must be:
- Unused and unworn
- In original packaging
- With all tags intact
Once your request is approved, our team will guide you through the exchange process.
No Return & Refund Policy
Shinmaaku does not offer returns or refunds on any orders.
We encourage customers to carefully review product details, size information, and order confirmation before purchasing.
Exchange Conditions
Exchanges will not be accepted for:
- Change of mind
- Slight color variations due to lighting/screen differences
- Products without tags or original packaging
- Worn, washed, or used items
- Exchange requests made after 3 working days
Important Note
Customers may be responsible for exchange shipping charges unless the issue occurred from our side (wrong or damaged item).
Contact Us
For exchange requests or assistance, please contact our customer support team with your order details.
Shinmaaku
Wear Your Resilience. Embrace Your Story.